Once a User chooses to avail any service plan/offer announced by RUPEE-PAY SOLUTIONS and agrees to buy that plan/offer by due payment for that plan/offer to RUPEE-PAY SOLUTIONS, such payment by User shall not be refunded by RUPEE-PAY SOLUTIONS under any circumstances whatsoever. Please note that such act of buying RUPEE-PAY SOLUTIONS plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, RUPEE-PAY SOLUTIONS shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, RUPEE-PAY SOLUTIONS shall not be able to create User ID of such User. Thus, in order to avail RUPEE-PAY SOLUTIONS services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on RUPEE-PAY SOLUTIONS portal, a transactions which have failed for any reason directly attributable to RUPEE-PAY SOLUTIONS and RUPEE-PAY SOLUTIONS has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with RUPEE-PAY SOLUTIONS. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. RUPEE-PAY SOLUTIONS shall enquire the matter after receiving the complaint from the User and based on the enquiry RUPEE-PAY SOLUTIONS may refund the payment. In all cases, RUPEE-PAY SOLUTIONS liability will be restricted to providing User a valid refund to the extent of corresponding payment received by RUPEE-PAY SOLUTIONS with respect to a particular transaction. RUPEE-PAY SOLUTIONS shall not be responsible for any other claim or consequential liability arising out of failed services on our system.